Please check your parcel as soon as it arrives.
All personalised orders are printed/made to order, so unfortunately they cannot be returned unless they are faulty.
Non-personalised items can be returned within 14 days of receipt but must be returned in a resaleable condition, i.e. unopened, packaging intact, items clean and undamaged, etc. Refunds will be made in the same way as the original payment was made. Postage costs for returns are the responsibility of the buyer and will not be refunded. Please contact us on firstname.lastname@example.org for further help and advice regarding this.
If the product returned is not in a fully resaleable condition, we reserve the right to refuse a refund.
In the unlikely event that your order arrives faulty or damaged, then please contact us on email@example.com as soon as possible so we can do our upmost to resolve the matter quickly and easily. Faulty or damaged items must be reported within 30 days of receipt.